Support
Write to support@365sleep.app and a person will answer, usually within two business days. You can also send a message from inside the app.
Delete your account and data
How to request deletion
- Email support@365sleep.app from the address your account uses, with the subject Delete my account.
- We confirm the request by replying to that address.
- Your account and its data are erased within 30 days, and we email you when it is done.
What gets deleted
- Your profile — name, email address and password hash
- Your app settings and preferences
- Your favourites
- Every mix and palette beat you created
- Your entire listening history, including streaks and minutes
Deletion is permanent. There is no undo, and we keep no archived copy. We may retain a minimal billing record where tax law requires it; it contains no listening data.
Deleting the account does not cancel billing
A subscription is held by Apple or Google, not by us, so cancel it first — otherwise it keeps renewing after the account is gone. See below.
Manage or cancel your subscription
- iPhone or iPad
- Settings → tap your name → Subscriptions → 365 Sleep → Cancel Subscription.
- Android
- Play Store → profile icon → Payments and subscriptions → Subscriptions → 365 Sleep → Cancel.
Cancelling stops the next charge; you keep access until the end of the period you have paid for. Refunds are handled by Apple and Google under their own policies — see Terms of Use.
Common questions
Does it work without a connection?
Yes. Audio is generated on your device as it plays, so once you are signed in nothing needs to stream. A connection is only used to sync your history and check your subscription.
Playback stops when my screen locks
365 Sleep is allowed to play in the background. If audio stops, check that Low Power Mode or a battery optimisation setting is not suspending the app, and that 365 Sleep is allowed to run in the background in your system settings.
I subscribed but the library is still locked
Make sure you are signed in to the same account you subscribed on, then reopen the app so it can re-check with the store. If it is still locked after a minute, email us and we will fix it from our side.
I forgot my password
Use the reset link on the sign-in screen, and check your spam folder for the email. If it does not arrive, write to support@365sleep.app.
Contact
support@365sleep.app
UofHappy, LLC